- The tracking information and automated delivery confirmation are sent to the email provided. There is no signature required to deliver the packages. So please check the status with the tracking number sent via email before contacting us.
- Please note that Radiance is not responsible for any delays by third-party carriers like FedEx or USPS.
- We can ship a new kit for a shipping fee of $25.00, as the carriers do not refund us their charges even if it is their fault.
FAQ:
- How do I order the Long Hauler testing?
- What are your working hours?
- How do I contact Radiance Diagnostics after hours?
- Is Radiance Diagnostics a certified lab?
- Where do you do your laboratory testing?
- Do you have any other branches?
- Do I need an appointment for testing with Radiance?
- How do I order a test?
- How do I schedule my appointment?
- How do I modify my appointment?
- How do I cancel my appointment?
- How do I get my refund?
- The test I want to order is not listed in your website, what do I do?
- What is the turnaround time for COVID-19 RT PCR?
- What sort of preparation is required for RT-PCR testing for COVID-19?
- What kind of swab is collected for COVID-19 RT-PCR?
- Do you have drive-through testing for COVID?
- If I get tested on a Saturday, when will I get my test result?
- It’s Past my turnaround time for results and I didn’t get my report, what do I do?
- Will my test (s) be covered by insurance?
- Can I walk in for testing?
- What is the COVID-19 test cancellation policy?
- Which test (s) should I order for COVID Long Haulers.
- What are the tests you offer for COVID long haulers?
- How is this ordering process different from covidlonghaulers.com?
- How do I know my order is shipped?
- What carriers are used for shipping the kit/specimen?
- Are shipping and handling included in the test price?
- When will I get my Results?
- When will I get my superbill?
- What to do after receiving the results?
- Do you assist with blood draw?
- How do I prepare for the blood draw for covid long haulers?
- How do I reorder the test?
- Can I walk in for a blood draw for cytokine testing?
- Is covid long hauler testing covered by insurance?
- How to get a refund when I have received the kit or ordered the kit and don’t need any more?
- What tubes are required for cytokine assay?
- Do we need to spin the tube?
- When to get the blood drawn?
- What do I do when my package is lost in transit/after delivery or delayed by the carrier?
- What is the cancellation policy for Long Hauler testing?
- What is included in the test Price?
- I am a physician and would like to set up an account. What should I do?
- What tests do you offer for Lyme Disease?
- How do I know my sample is delivered at the Radiance Diagnostics?
- I received my result, but it says “Pending”, “Preliminary” not “Final” what do I do?