- The order may be canceled before or within 30 days of receiving the test kit from Radiance.
- There is no refund after 30 days of delivering the kit or after the test was performed, or after the blood specimen was received by Radiance Diagnostics.
- Please do not return the unused test kit once the order is canceled and dispose of the kit safely.
- Returning the empty or unused test kit will void the cancellation and no refund will be issued.
- There is a non-refundable cancellation fee of $50, which includes the fees charged by banks, FedEx, and Radiance Diagnostics administrative fees.
- Radiance is not responsible for any delays by third-party carriers like FedEx or USPS delays. Any retest due to the not fault of Radiance will incur charges maximum of up to the cost of the test or shipping.
- Radiance Diagnostics has the right to deny services at its discretion.
FAQ:
- How do I order the Long Hauler testing?
- What are your working hours?
- How do I contact Radiance Diagnostics after hours?
- Is Radiance Diagnostics a certified lab?
- Where do you do your laboratory testing?
- Do you have any other branches?
- Do I need an appointment for testing with Radiance?
- How do I order a test?
- How do I schedule my appointment?
- How do I modify my appointment?
- How do I cancel my appointment?
- How do I get my refund?
- The test I want to order is not listed in your website, what do I do?
- What is the turnaround time for COVID-19 RT PCR?
- What sort of preparation is required for RT-PCR testing for COVID-19?
- What kind of swab is collected for COVID-19 RT-PCR?
- Do you have drive-through testing for COVID?
- If I get tested on a Saturday, when will I get my test result?
- It’s Past my turnaround time for results and I didn’t get my report, what do I do?
- Will my test (s) be covered by insurance?
- Can I walk in for testing?
- What is the COVID-19 test cancellation policy?
- Which test (s) should I order for COVID Long Haulers.
- What are the tests you offer for COVID long haulers?
- How is this ordering process different from covidlonghaulers.com?
- How do I know my order is shipped?
- What carriers are used for shipping the kit/specimen?
- Are shipping and handling included in the test price?
- When will I get my Results?
- When will I get my superbill?
- What to do after receiving the results?
- Do you assist with blood draw?
- How do I prepare for the blood draw for covid long haulers?
- How do I reorder the test?
- Can I walk in for a blood draw for cytokine testing?
- Is covid long hauler testing covered by insurance?
- How to get a refund when I have received the kit or ordered the kit and don’t need any more?
- What tubes are required for cytokine assay?
- Do we need to spin the tube?
- When to get the blood drawn?
- What do I do when my package is lost in transit/after delivery or delayed by the carrier?
- What is the cancellation policy for Long Hauler testing?
- What is included in the test Price?
- I am a physician and would like to set up an account. What should I do?
- What tests do you offer for Lyme Disease?
- How do I know my sample is delivered at the Radiance Diagnostics?
- I received my result, but it says “Pending”, “Preliminary” not “Final” what do I do?