Frequently Asked Questions (FAQ)

You can now order the Covid long haulers test through our website here:
https://theradiancediagnostics.com/catalog/

Please consult your physician to see which test is required as per your health condition

We offer the following tests to help determine the long hauler condition or for monitoring the treatment

• Incelldx developed Cytokine 14 Panel
• Incelldx developed SARS COV2 S1 Immune Subset Panel
• CDC Panel which Includes – CMP, CBC, CRP, Ferritin, Liver Function panel [Albumin, ALP, ALT, AST, CGT, Bilirubin, Lactate dehydrogenase, Prothrombin time (PT)], Total protein, Thyroid Function test, Vit B12, Vit D, Complete Urinalysis.
• Neutralizing antibody test

All the orders placed on covidlonghaulers.com are managed by incellDx and then they pass on the orders to the partner laboratory. This process is often lengthier, including the time it takes for you to get the superbill (it may take a month or more as Radiance bills them for their services only after the test is complete and sends superbill once we receive the payment from them) to claim from your insurance.

However, the ordering through Radiance Diagnostics website (https://theradiancediagnostics.com/catalog/) is direct and faster.

1. The kit gets shipped within 24-48 hours of receiving your order when received on week days
2. The orders received on holidays and weekends are shipped the next business day.
3. There is no additional costs
4. More tests to choose from in addition to Cytokine and S1 Immune subset panels.
5. The superbills are sent immediately after we receive the paid specimen to assist initiate the insurance claim process.

An email with the tracking number is sent as the kits are shipped, please make sure to check the spam folder as well for the tracking information.

We use USPS priority mail for shipping the test kits and the collected specimens are shipped back to us via FedEx Priority overnight, so the specimens are delivered by next business day morning.

Yes, all the orders $400 and above ship free. Anything below $399 or below would cost an additional $65 shipping and handling fee.

The results are sent as a PDF attachment to the email provided within 5-7 business days after receiving the sample in the lab. Please look out for an email from this address, “radiance-dx@labnotification.com”

The superbill is sent via email to the email provided soon after we receive the specimen, often before getting your test results. Please make sure to check the spam folder of the email provided as well.

If the order was received through Incelldx the superbill is sent after we receive the payment from Incelldx. This may take weeks or even months.

Video Consultation/Treatment Options:

Upon receiving your test report (current turnaround time is 5-7 business days), please register for a video consultation with the Chronic COVD Treatment Center (CCTC) headed by Drs. Patterson, Yogendra and Parikh. The fee is $249 for the consultation. Patients should use this website https://www.covidlonghaulers.com/north-america/patients  Then register for video consult and follow their instructions.

Please check with CCTC for accurate pricing/ latest updates by visiting the website or contacting below, the above note is only for informational purposes.

It is extremely important that you have a primary care physician (MD/DO/NP/PA) working with you to move to this next step. They will be involved throughout the process with you and with the CCTC physician.

Upon receipt of the order, we will mail you a kit for a blood draw along with a prepaid return FedEx label or airway bill and instructions for your blood collection and shipping. We typically ship out the kit within two business days of receiving the order.  It may take longer for Canada and Hawaii and additional shipping charges may apply for these destinations.

 (It is important you read the instructions carefully and understand them. Please talk to your phlebotomist before the draw, the pearl top tubes are not readily available and often back-ordered.  So, to save time and avoid multiple sticks, it is advised to draw a small quantity of blood first in any tube your phlebotomist carries and then use the PPT if you suspect you are a hard stick or difficult to draw).

Please feel free to contact us if you have any questions.

Blood drawing is the patient’s responsibility. However, to assist you in this process we have made some arrangements as below,

1. We work with AnyLabTestNow for blood draws, find a participating location for your draw here, http://www.anylabtestnow.com/Radiance and ship it back to our facility. They have our information, and you are not required to order any test from their website for a blood draw.

OR

1. You are not obligated to use – AnyLabTestNow and if you have another source, please use it.

OR

1. You can also contact your local mobile phlebotomy service provider to have your blood drawn (Google, “mobile phlebotomy service near me” to find one)

Here are some,

http://www.phlebxpress.com/

https://www.phleetbo.com/

https://totalapproachmedical.com/phlebotomy%2Flab-services

https://www.speedysticks.com

https://www.travalab.com

https://www.horizonparameds.com

http://www.phleblabllc.org

Valencia’s Mobile Phlebotomy & Lab Services, LLC.

813-369-1303 |   vmpmobile374@gmail.com

• Fasting or other special requirements are not required for testing.
• It is important the blood specimen arrives at the lab within 48 hours of collection to get valid results. The specimen may be rejected, and you may be asked to redraw if it’s older than 48 hours at your own cost. Any repeat testing is not covered in this fee. So, please schedule your draw and ship only Monday through Thursday and use the Priority overnight FedEx label provided for delivery the next morning.
• Please do not freeze the blood, it will clot the specimen and will be rejected. You can refrigerate temporarily if needed to.
• When the testing is complete, we will provide your test report and a receipt to claim from your insurance. Please note that, due to restrictions in some states, your insurance may not reimburse the test fee, and Radiance is not responsible for the insurance reimbursement.
• Please check your spam folder for results and delivery confirmation. If you don’t receive results within two weeks, please contact us immediately.

You can reorder the test through our website,
https://theradiancediagnostics.com/catalog/

Appointments are required. Please order your tests online and take an appointment through our website https://theradiancediagnostics.com/  or

Call the front desk and set up a time to make sure phlebotomists are available.

Phone: 630 995 3722

Monday through Friday: 8.30 am to 1.30 pm CST.

We do not accept insurance at present. It’s self-pay. However, we do provide itemized receipts with lab provider information via email PDF attachment, which can be used for insurance claims by you.

Please send us an email at info@theradiancediagnostics.com

With your name and date of birth to check in the system and to issue the refund

Please discard the kit safely and don’t return it to avoid FedEx charges.

For the long hauler testing: The blood must be drawn and sent in PPT provided along with the kit

If sent in tubes other than PPT the sample cannot be processed, and we will have to reject the sample

If its looks like a hard stick, please draw the blood in the other available tube first like any other blood collection tube readily available and then use the PPT tube (provided with the kit) for LH102 test

For the other tests the tube requirement please refer to the instructions provided.

There is no need to spin the tube. However, do invert the tube up and down 10 times. Please see instructions sent with the kit.

It is important the blood specimen arrives at the lab within 48 hours of collection to get valid results. The specimen may be rejected, and you may be asked to redraw if it’s older than 48 hours. So, please schedule your draw and ship only Monday through Thursday and use the Priority overnight FedEx label provided for delivery the next morning

• The tracking information and automated delivery confirmation are sent to the email provided. There is no signature required to deliver the packages. So please check the status with the tracking number sent via email before contacting us.
• Please note that Radiance is not responsible for any delays by third-party carriers like FedEx or USPS.
• We can ship a new kit for a shipping fee of $25.00, as the carriers do not refund us their charges even if it is their fault.

• The order may be canceled before or within 30 days of receiving the test kit from Radiance.
• There is no refund after 30 days of delivering the kit or after the test was performed, or after the blood specimen was received by Radiance Diagnostics.
• Please do not return the unused test kit once the order is canceled and dispose of the kit safely.
• Returning the empty or unused test kit will void the cancellation and no refund will be issued.
• There is a non-refundable cancellation fee of $50, which includes the fees charged by banks, FedEx, and Radiance Diagnostics administrative fees.
• Radiance is not responsible for any delays by third-party carriers like FedEx or USPS delays. Any retest due to the not fault of Radiance will incur charges maximum of up to the cost of the test or shipping.
• Radiance Diagnostics has the right to deny services at its discretion.

The cost of the test includes:

1. Shipping the kit to you by USPS/FedEx express saver/ground home delivery.
2. Shipping of the specimen back to Radiance by FedEx priority overnight.
3. Testing, and administrative charges.
4. Radiance Diagnostics does not provide treatment or consultation but only laboratory testing.

Please send us an email to, info@theradiancediagnostics.com
If a patient would like to order directly, they can do so from our website
https://theradiancediagnostics.com/catalog/

Radiance offers a Lyme disease blood test that looks for antibodies (IgG and IgM) in the blood to the bacteria Borrelia burgdorferi that causes Lyme disease. The test is used to help diagnose Lyme disease.

If Radiance Diagnostics provides you with a prepaid return label, an automated delivery confirmation is sent to the email address provided as soon as FedEx delivers your package to Radiance. If you used a different means of shipping, please call, or email us to verify.

Some of the panels have more than one component to the report and are released with a small-time gap, please look out for another email for the final report or contact us immediately so we can resend the final report or update you on the status.