What are your working hours?
The lab personnel are working most of the day.
Our patient service hours to schedule a test or blood draw are below,
Monday through Friday 8:30 am-1:30 pm CST
Saturday- 8:30 am- 12:00 pm CST
We are closed on Sunday.
How do I contact Radiance Diagnostics after hours?
If you wish to contact us on holidays or after hours, please email us your question or requests to info@theradiancediagnostics.com
Is Radiance Diagnostics a certified lab?
We are CLIA certified high-complexity laboratory.
Where do you do your laboratory testing?
Radiance Diagnostics has a patient service center and a certified clinical laboratory on site.
All the specimens collected/received at our testing service are processed in-house at our Naperville location itself.
Do you have any other branches?
No, we do not have any branches currently, other than our Naperville location.
Do I need an appointment for testing with Radiance?
Yes, all our services are by appointment only.
How do I order a test?
How do I schedule my appointment?
You can schedule an appointment for yourself or a loved one
Order your test using the link below, upon checkout you will be directed to our scheduling page
https://theradiancediagnostics.com/catalog/
How do I modify my appointment?
You can modify the appointment yourself from the link sent in the confirmation email. Choose the appropriate date and time or call our office at 630 995 3722.
How do I cancel my appointment?
You can cancel the appointment yourself from the link sent in the confirmation email within 24 hours prior to the appointment or by calling our office at 630 995 3722.
Please note there may be cancellation fees that might apply.
How do I get my refund?
The refund will go back to the card used for payment as per the cancellation policy mentioned at the time of making an appointment. Please allow 5-10 standard bank business days to see the refund.
It’s very important to check the email and the card and or account you used to make payment before calling the office. If your friend or family made the appointment and used their card, please ask your friend for the email and the credit will go to your friend’s account.
If you paid by PayPal, please check your PayPal account and not the credit card as the payment will go back to the same payment method used.
If you did not cancel the appointment, there is no refund. Also, once the test (s) are completed there is no refund.
The test I want to order is not listed in your website, what do I do?
Please send us an email with the name of the test and when you want to get tested. We will be able to assist you with most of the tests even if it’s not listed here.
